Reference

How jago389 Handles Your Personal Information

Your account data — from registration details to payment activity via DANA, OVO, or GoPay — is handled with care and stored securely. This policy explains what we collect, why we collect it, and how you can access or update it at any time.

Account Data ProtectionDANA, OVO, GoPay ContextYour Access RightsTransparent Data Use
jago389 How jago389 Handles Your Personal Information
HOW WE PROTECT YOUR DATA

Data Security and Account Privacy Practices

Security sits at the account level, not just at the network level. SSL encryption covers data in transit, and account access requires the OTP verification step on login so that even if your password is compromised, a second layer holds. We periodically review session activity and flag unusual access patterns for review before they affect your account.

Encryption in Transit

All data moving between your device and our servers — including payment confirmations from DANA, OVO, and GoPay — travels over SSL-encrypted connections. No plain-text transfer at any step.

Cookie and Session Policy

We use session cookies to keep your login active and preference cookies to remember your lobby view. You can clear these via your browser settings; clearing them will require you to log in again next visit.

Retention and Deletion

Account data is retained while your account is active and for the period required by applicable local law after closure. Deletion requests are reviewed against legal retention obligations before processing.

Data Access Requests

To request a copy of your data or ask for corrections, contact support with your registered email or phone number. We aim to respond within the period required by applicable local regulation.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about this policy, want to see what data we hold on your account, or need to request a correction, our support team handles these requests directly. Players in Jakarta can reach us the same way as everyone else — through live chat or email, no separate path needed.

Live Chat Support Start a chat from your account dashboard. Available during support hours for account and data queries, including wallet verification questions about DANA, OVO, or GoPay.
Email Request Send your data access or correction request to our support email. Include your registered account details so we can locate your record and respond promptly.
Account Settings Some data — like your contact details and linked e-wallet — can be updated directly in your account settings without contacting support first.

Common Questions About This Privacy Policy

Straight answers to the questions we hear most about how your data is used, stored, and what you can do with it.

We collect your name, contact details, and the payment method you link — DANA, OVO, or GoPay. Transaction records are created each time a deposit or withdrawal is processed through your account wallet.

Only where necessary to complete a service — for example, passing payment details to the processor handling your GoPay or OVO transaction. We do not sell your data to advertisers or unrelated third parties.

Contact our support team via live chat or email with your registered account details. We'll locate your record and respond within the timeframe required by applicable local law.

Yes, though deletion is subject to legal retention requirements under applicable local law. Submit a request through support and we'll confirm what can be removed and what must be retained.

Retention periods follow applicable local law and regulation. After the required period passes, data is removed from active systems. You can ask support for the specific timeframe that applies to your account.

We use session cookies for login continuity and preference cookies for lobby settings. You can disable cookies in your browser, but doing so will log you out and remove saved preferences on your next visit.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.